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COVID-19 Notice: Updates To Our Office Policies And Procedures

TLDR;


Due to the ongoing concerns around COVID-19, our staff would like to take a moment to reassure you that we are ON it. Your health and safety are our first priority.

Some of you have expressed concern that services would be discontinued or that we would be closing our offices. Until further notice, we are OPEN for business! In the unlikely event that we should be required to restrict access to our physical locations, all Lifeologie clinicians will provide e-therapy through HIPAA-compliant communication portals. There will be no interruption in service. Your therapists are here for you!

If you are interested in receiving e-therapy now or in the future, you can opt-in by completing this form. It’s short and should only take a couple of minutes.

Keeping Our Offices Squeaky Clean:

During each cold and flu season, we encourage our sick clients and staff to stay home to avoid the spread of colds, flu, and all other illnesses. We take great pride in our clean offices, and we know this is now more important than ever. On top of our daily cleaning procedures, we’re adding more rigorous processes to make our routines even more thorough. We are following recommendations from the Center for Disease Control (CDC) and World Health Organization (WHO), to ensure that we have the most up-to-date information to guide our policies and procedures.

With that being said, we ask that you please continue to make yourself at home and utilize our office amenities! They are there for your convenience. When disposing of day-to-day items such as Kleenex, cups, soda cans, please be mindful of the designated trash cans located in each room and in the kitchen. If you use one of our dishes, please place it in the sink when you’re through and we will take care of cleaning up.

We always provide hand soap and paper towels in our kitchen areas. We are also providing hand sanitizers throughout the office for your safety and convenience.

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Updated Policies And Procedures:

To further reduce the spread of COVID-19 and other illnesses, we ask that clients submit an online Health Assessment Form at least 24 hours before the next session with us. Please use the link below associated with your preferred Lifeologie location to submit your health assessment. This form should be completed before every session, and gives you the opportunity to switch your next appointment to teletherapy if you’d prefer!

In addition, we want to ensure our clients can get to their in-person sessions amidst the current “shelter in place” and “safer at home” regulations. If you live in an area that is following such guidelines, please contact us at grandrapids@wefixbrains.com with the subject line “Proof of Session Request”. We will send you a letter that permits you to be outside of your home for your in-person session only.

In order to receive a Proof of Session letter in time for your session, you must:

  • Request the proof of session letter at least 24 hours prior to the scheduled appointment
  • Send your request to grandrapids@wefixbrains.com with the subject line “Proof of Session Request” AND include the location at which you will have your session.

If you have comments, questions or concerns, please reach out to anyone on the Grand Rapids Lifeologie team!

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Expanded Session Types

 

Remote Telecounseling & E-Therapy

In addition to standard, in-person sessions, all of our locations also offer remote counseling. Remote counseling sessions can take place over the phone or through video conferencing, and follow HIPAA-compliant guidelines just like our face-to-face appointments!

While remote counseling (aka tele-counseling or e-therapy) are not new offerings at our offices, we want to ensure all of our clients are aware of these alternate counseling options during the COVID-19 outbreak. If you are an active client who would like to move forward with virtual counseling at this time, please fill out this authorization form.

Some clinicians are offering free consultations to new clients at this time, and availability varies by location. Please contact your preferred Lifeologie location to get more details!

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Snackable (Mini) Sessions

Sometimes you just need a little somethin’-somethin’. That’s why we’re thrilled to bring bite-sized sessions to all of our locations! Just like our standard counseling appointments, snackable sessions can be in person, over the phone or through video chat.

We understand that it can be hard to step away for a whole hour, especially now. Parents have all had to become homeschool teachers, essential workers are putting in overtime, times are TOUGH!

Our mini sessions also have matching mini price tags, and are a cost-effective way to get the mental health support you deserve! Sessions range from 20-40 minutes in length and are starting as low as $20 at some of our locations!

Ready to add mini sessions to your schedule? Contact your preferred Lifeologie to get pricing and availability today!

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Support Groups

We get that living in a Pandemic is challenging, that’s why we’re offering groups at a very reduced rate. All groups begin the week of April 13th, run for four weeks, and are $20. All of these groups will be held through Zoom. Reserve your spot by calling 616-929-0248

  • Parents of Young Children – This group is for parents of children, ages 4-11. This group is on Thursdays from 7:30 pm-8:30 pm.
  • They’re Home, Now What? – This group is for parents of young adult children, ages 17-22. This group is on Thursdays from 5:30 pm-6:30 pm.
  • Managing Postpartum in Coronavirus – This group is for pregnant moms and families in the postpartum phase (0-2). This group will be held Thursdays from 11 am-12 pm.
  • I Need a Breather – This yoga group is for tweens/teens, ages 11-17. It will be held Wednesday mornings from 10 am-11 am.

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Discounted Counseling

Whether you’re an essential worker and on the front lines we want you to know that our staff is here for you. In addition to our discounted support groups, we’re offering free 15 minute sessions to essential workers.

Mental health is not a luxury, and we want to make our offerings as accessible and practical as possible for those who need it most.

To get more information on our discounted counseling program and to see if you qualify, please contact our team at grandrapids@wefixbrains.com.